Refund policy
Truverse offers you a 14-day return policy, courtesy of our ethical code; Nijra. This means if you want to start a return, please do so within 14 days of your orders official delivery date.
To start a return, you can do so by:
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Start by signing-in to your TruMe™ account. You can sign-in here, also on the websites side menu or top menu, and on the Truverse App 'Me' page.
- Then, go to 'My Orders' in the side menu.
- After that, Find Your Order and Click Start Return.
- Next, follow the instructions on screen.
- Lastly, your return is now started. To revisit the instructions, open the side menu option 'Returns'.
Contact us or start a 'Live Chat' if you have any questions along the way. We're always happy to help!
Further instructions, if required, are available in "Returns" on your TruMe™ account.
If it is after 14 days and you want to start a return, you are welcome to start a "Live Chat" or contact us. Typically, after 14 days we mostly give people the right of exchanges, return for in-store credit, or partial refunds (depending on how many days past, and the current condition of the items being returned.)
In most cases, we resell returned items in our Nijra 2H Collection, so your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please intiate returns from the same email account you used to place the order.
You can always contact us if you have any questions or doubts via "Live Chat" or this page, especially for help starting an exchange, refund, or returns.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 'Live Chat' button on truverse.co or contact us here.